Shipping & Returns
Shipping Policy
Processing Time:
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Orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving payment confirmation.
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During peak seasons or sales, processing times may be slightly longer.
Shipping Methods & Delivery Times:
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Standard Shipping: Estimated delivery within 3–5 business days.
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Express Shipping: Estimated delivery within 1–3 business days.
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International Shipping: Please note that delivery times may vary due to factors beyond our control, such as customs processing or carrier delays.
Shipping Rates:
Shipping rates are based on flat rates for both standard and express delivery.
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Standard Shipping:
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AU: $15.00
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NZ: $25.00
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Express Shipping:
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AU: $20.00
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NZ: $35.00
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Shipping Rates for Rest of the World is based on total order price.
Standard Shipping:
Orders under $150: $50
Orders over $150: $35
Express Shipping:
Orders under $150: $60
Orders over $150: $45
Order Tracking:
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Once your order is shipped, you will receive an email with a tracking number to monitor your shipment.
International Shipping & Customs:
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Customers are responsible for any customs duties, taxes, or import fees required by their country.
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We are not liable for delays due to customs clearance.
Address & Delivery Issues:
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Please ensure that your shipping address is correct before completing your order.
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We are not responsible for lost or delayed shipments due to incorrect addresses.
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If an order is returned due to an incorrect address, additional shipping fees may apply for re-shipment.
Lost or Damaged Packages:
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If your package is lost or arrives damaged, please contact our support team within 7 days of the estimated delivery date.
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We will work with the carrier to resolve the issue and may offer a replacement or refund as per our policy.
Contact Us:
For any shipping-related inquiries, please reach out to our customer support team at kiza.australia@gmail.com.
Return Policy
Return Policy:
At KIZA AUSTRALIA, we want you to love your purchase. If you're not completely satisfied, we're here to help.
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Change of Mind: Returns due to a change of mind will be refunded via store credit, issued in the form of a coupon. This coupon can be applied during checkout for future purchases.
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Faulty or Incorrect Products: Refunds will only be processed for faulty or incorrect items and will be issued to the original payment method used at the time of purchase.
Return Window:
You have 30 days from the date of purchase to return your item(s).
Eligible Items
All clothing items are eligible for return, except for underwear, swimwear, and personalized items due to hygiene reasons.
Item Condition
To be eligible for a return, your item must be:
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Unworn
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Unwashed
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In the same condition you received it
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With original tags attached
Return Shipping:
For the first 30 days after purchase, we offer free return shipping. Simply use the prepaid return label included with your order.
Processing Time
Refunds will be processed within 5-7 business days after we receive your return.
How to Initiate a Return
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Contact us: Email us at kiza.australia@gmail.com to start the return process.
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Prepare for return: We will provide you with a return shipping label and instructions on how to send your package once the return is accepted.
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Send the return: Make sure to send the returned item(s) to the following address: Unit 1, 44 Pasadena Crescent , Bentleigh East, VIC 3165, Australia.
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Important reminder: Returns will only be accepted if you contact us first. Items sent back without prior approval will not be accepted.
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For any questions: Reach out to us anytime at pollycarbonel@gmail.com for help with your return.
Additional Information:
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We reserve the right to deny a refund if the returned item does not meet our policy requirements.
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For any issues or questions about your return, please contact our customer service team at kiza.australia@gmail.com.
We strive to make your shopping experience with KIZA AUSTRALIA as pleasant as possible. We appreciate your business and look forward to serving you again soon!