Store Policy

1. Ordering & Payment

• Orders can be placed securely through our website.

• We accept major credit/debit cards, PayPal, and other available payment methods at checkout.

• Prices are listed in AUD and include applicable taxes (if any).

• Once an order is placed, you will receive a confirmation email.

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2. Shipping & Delivery

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• Shipping options and estimated delivery times will be available at checkout.

• Tracking details will be provided once your order is dispatched.

• We are not responsible for delays due to customs, weather conditions, or carrier issues.

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3. Returns & Exchanges

• We accept returns/exchanges within 7 days of delivery. Items must be unworn, unwashed, and with original tags attached.

• Refunds will be issued as a store credit after the returned item is received and inspected unless the item is defective or incorrect..

• Sale items and personalized/custom pieces are final sale and non-refundable.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

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4. Cancellations & Order Modifications

• Orders can be canceled or modified within 24 hours of placement.

• Once an order is processed/shipped, it cannot be canceled or changed.

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5. Damaged or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days with photos, and we will arrange a replacement or refund.

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6. Sizing & Fit

• Please refer to our Size Chart in FAQs section before purchasing.

• If you have questions about fit, feel free to contact our support team.

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7. Customer Support

For any inquiries, reach out to us at kiza.australia@gmail.com, and we’ll be happy to assist!